My Second Bank Account

I already have one bank account at Banco Popular. It has been open for more than 3 years. Coincidentally, that is where Massiel works. I am going to be paid through direct deposit, at the same bank. When I went to the bank to open my payroll account I was told that even though I already had an account with that bank, a letter from my employer requesting that the direct deposit account be opened, and a Dominican Identity card (cedula) I was told that I didn't have enough proof of identity and would not be allowed to open it. There's a word for that.